Article Updated: This issue is now resolved
Due to the popular demand, Microsoft has re-deployed this feature on 14th September 2020. If you restart the Outlook, Teams clients and try to convert a occurrence now, you should be able to do so.
“This is one appointment in a series, To make it an online meeting, open the meeting series and try again”
Did you get this error just out of the blue in Outlook as well ? – If so, this is an ongoing issue with Outlook clients and you are not the only one impacted, and, not everyone impacted either. Recurring meeting in Outlook had the ability to edit one occurrence out of the series and we could convert these generic meetings in to Teams meetings (online meeting) until last week 14-08-2020). However this has somehow changed for some customers probably due to an Outlook/Teams update (not yet confirmed).
In my case, the following version of Outlook 2016 had the issue (and it’s not the only version impacted)
This may not be one of those common features used by majority but, it is indeed an important feature for those who are having busy calendars to manage.
Usually when you try to edit an single occurrence in a series.
It prompts you to choose a one or the entire series. The following steps are captured from my device as it seems not impacted.
The problem starts when you click on “Teams Meeting” icon to convert the meeting to a Teams meeting.
This is how it supposed to look like when it converted. You can simply send the update and the generic meeting will become a “Teams Meeting” and the meeting details will be inserted to the bottom of the screen.
So far I have tried the following but nothing made any difference.
- Clear Outlook cache and restart Outlook and PC
- Clear teams cache and restart
- Disable and enable Teams Add-in for Outlook
Workaround: (this is verified to be working): There is an alternative way of changing meetings using OWA for now. I truly understand this is frustrating but until Microsoft come back to us, perhaps Mary can use this workaround from Outlook Online ? (Web version from https://www.office.com )
Workaround: Outlook on the web is the only workaround as of now. It works well on OWA but if you have shared calendars it may not be the best option. To test it out follow these steps:
From outlook web, go to Calendar tab à from the desired series of events, double click on one of the occurrence in the series
And Edit “This Event”
Go to “More options”
And toggle the “Teams Meeting” switch next to room location
Then Save it. You should be able to see this occurrence has now set to a Teams Meeting.
There are many who impacted as per this forum post and keeps growing. If you are facing the issue as well, just post a comment there – https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10-mso_o365b/cannot-add-teams-meeting-to-a-single-occurrence-of/fbf2db7e-e8b3-443f-bed9-ec1f9dd6ce31?messageId=517049e8-c2c4-4ff9-ae55-1a3e778999a2
I am currently working with a Microsoft support engineer to engage the backend team and will keep this post updated as soon as I have an update. If you have faced it too or have found a fix, please reach out to me on firstname.lastname@example.org and share the ideas !!
Update: Due to the popular demand, Microsoft has re-deployed this feature on 14th September 2020. If you restart the Outlook, Teams clients and try to convert a occurrence now, you should be able to do so.